Refund Policy
A clear 14-day window for your first paid Kashero purchase.
Effective date: 10 November 2026. Provider: Mehrez, trading as Kashero. Contact meliani.mehrez@gmail.com.
Your first paid purchase
You may request a full refund within 14 calendar days of the first successful paid purchase of your Kashero subscription. This applies to monthly and annual first purchases. The seven-day Dining trial is free and does not start the refund clock.
How to request a refund
Email meliani.mehrez@gmail.com from your account email. Include your business name, service, payment date and receipt or transaction reference. A short explanation helps us improve, but is not required to exercise the first-purchase refund window.
If Paddle processed the payment, you may also contact Paddle using the support details on your receipt. Approved refunds are returned through the original payment method. The time for funds to appear depends on the payment provider and bank; we do not guarantee an instant refund.
Renewals and other situations
The first-purchase refund window does not automatically restart at every renewal. Cancel before your next billing date if you do not want to renew. For duplicate charges, billing errors, a significant unresolved service problem or a request outside the window, contact support so we can review the circumstances and any applicable legal rights.
A one-time purchase does not renew. A real one-time purchase is also eligible for a refund request within 14 calendar days of payment. Sandbox payments involve no real money, so there are no funds to refund.
Effect of a refund
A full subscription refund ends the paid access associated with that purchase and stops its future renewal. Restaurant menus, orders and other setup are not automatically erased by a refund; retention is described in the Privacy Policy. If you need deletion or an export, contact support.
This policy does not limit mandatory consumer rights, statutory remedies or any rights provided by the payment provider. Where applicable law gives you stronger rights, those rights apply.