Terms of Service
The terms for using Kashero’s restaurant, café and retail software.
Effective date: 10 November 2026. Kashero is provided by Mehrez (“we”, “us”). Contact: meliani.mehrez@gmail.com. These terms apply to business account holders and their authorized team members. Restaurant guests may use a venue’s QR menu without creating a Kashero account.
Our services
Kashero Dining provides digital menus, table QR codes and, on the Pro plan, ordering, preparation, waiter requests, guest CRM and reports. Kashero POS is a separate product with a separate subscription. Features included in a plan are shown on the applicable pricing page.
Your account and content
Provide accurate information, keep your credentials secure and give staff only appropriate access. You are responsible for your menus, photos, prices, allergens, taxes, business permissions and service to your customers. Only upload content you own or have permission to use. Do not use Kashero for unlawful activity or attempt unauthorized access.
Restaurants remain responsible for fulfilling food orders and handling guest complaints about food or service. Kashero’s subscription fee is separate from restaurant guest bills. Recording cash or card payment in the Dining dashboard does not itself charge a guest’s card.
Trials, plans and payment
New eligible Dining businesses receive one seven-day trial of Dining Pro after email verification and initial workspace creation. No card is required for this trial. Choosing Menu as your preferred paid plan does not restrict the Pro trial. At expiry, paid access requires payment confirmation.
Dining plans are charged per location. USD prices are Menu $16/month or $160/year and Dining Pro $41/month or $410/year. Fixed Qatar pricing is available as shown on the website. Any applicable taxes and the total payable must be shown before payment. POS is charged separately.
Payments are currently arranged directly with Kashero. Where Paddle checkout is enabled, Paddle acts as reseller and merchant of record for that purchase and its checkout and buyer terms also apply. Sandbox checkouts are tests: they do not move real money or activate a real paid subscription.
A recurring subscription renews only if you explicitly agree to recurring billing at checkout. Its price, interval and next charge are shown before purchase. A purchase labeled one-time does not renew. A promotion applies only to the product, duration and redemption limits stated with the offer.
Cancellation, refunds and expiry
You can request cancellation by emailing support. Where a billing portal is provided, you may also cancel there. Cancellation stops future renewals after the effective cancellation date; access normally continues through the paid period unless you receive a full refund or access is restricted for misuse. See the 14-day Refund Policy.
Without an active subscription, the public Dining service pauses and Pro functionality becomes unavailable. We retain your setup for at least 30 days after expiry so you can return. Retention does not mean ongoing public service, and it is not a promise of automatic deletion on day 30. We may retain records longer for legal, accounting or security purposes.
Data, availability and responsibility
You retain rights in your content. You allow us and our service providers to store and process it as needed to operate Kashero. See our Privacy Policy. You are responsible for providing required privacy information to guests and obtaining any permission needed for marketing or other optional use of guest data.
We work to maintain the service, but do not promise uninterrupted availability, a particular user capacity or error-free operation. Keep records needed for your business, and contact support promptly about service problems. To the extent permitted by applicable law, we are not responsible for indirect or consequential losses. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.
Changes and contact
We may update the service or these terms. Material changes will be communicated through the website or account contact details before they apply where required. A price change does not authorize a charge you have not agreed to. Contact meliani.mehrez@gmail.com about these terms. Mandatory consumer rights and applicable law remain unaffected.